... Serving vancouver island and british columbia ...

Remote Technical Service FAQs

1/ Remote Technical Support Software has been improved to include;

  • enhanced security features
  • limit access and control
  • limit firewall configuration

This makes remote software safe to use and does not pose security threats.

2/ Remote Technical Support is a viable option to providing technical support. Mobile technical support is great but today service call rates need to include the following costs

  • cost of vehicles - engine repairs, tires, insurance, fuel costs are all factors that determine service call rates.

Remote support calls do not need to factor in these costs which means Remote Technical Support is cost effective.

3/ The vast majority of service calls can be fixed remotely. An estimated 95% of service calls can be completed remotely. Imagine the cost savings on both ends!

4/ Remote Support is fast. No travel time - more then one service call at a time can be done.

5/ Accurate time tracking and billing saves you money.

6/ Billed only for Solutions. No resolution no charge.

7/ Remote areas can easily be supported.

8/ Complement other technical people. Yes will will gladly work with other tech support people.

9/ Major software vendors and hardware vendors like Dell, Microsoft, HP, Adobe, have been using Remote Support for years.

What do you pay for Technical Support?