... Serving vancouver island and british columbia ...

Remote Support - Help Desk Services - Managed Services - Features

Our remote support and help desk services offers the following features:

  1. Our remote client ( installed on your computer ) is a secure option that allows you to control our access. For starters unlike Remote Desktop ( Built into Windows XP ) or other software such as VNC, PcAnywhere our technicians cannot login to your computer system unless you make a service request. This means that your computer systems are completely safe from unauthorized login attempts.
  2. Our software allows you to set a level of access. This means you can block our technicians from various files and directories on your computer systems.
  3. Our software does not require any ports open on your firewalls. This means less open ports on your firewall the safer your network is. This also allows us to support entire networks without configuration of firewalls.
  4. Our software does not require - Java plugins - Active x plugins.
  5. Our software is download in minutes and our tech's will coach you through the setup which takes about 2 minutes.
  6. Our support solutions can support the following Operating Systems
    1. Linux
    2. Mac
    3. Windows 98
    4. Windows NT
    5. Windows 2000
    6. Windows ME
    7. Windows XP
    8. Microsoft Server 2000
    9. Microsoft Server 2003
  7. Our remote software solution provides extensive time tracking and all service calls are billed to the nearest 15 minutes. For example if your call takes 16.5 minutes you are billed for 15 minutes not 20 minutes.
  8. Our software is free.
  9. Provide a local calling number. Our phone service allows us to add most area codes for Canada and the US. This means we can provide a local phone number for help desk services.
  10. Trouble Ticket system - our trouble ticket system contacts our tech staff quickly during off hours. Now you can issue a trouble ticket and receive technical support quickly. Normal reponse time is 30 minutes during off hours.

If you decide to utilize all the features of our service Elite Network Solutions can also include the following;

 

  1. Server Monitoring and Workstation monitoring. This allows us to pinpoint hardware problems before they happen.
  2. Management of networks to include login scripts - printer drivers - software updates - Windows Updates.
  3. Management of backups. We can even include offsite backups if required.
  4. Security Scans and Virus Management.